Introduction
Ybor City Towing ("we," "us," or "our") operates the website www.yborcitytowing.com and provides towing and roadside assistance services in Tampa, Florida and surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
We only collect the information needed to dispatch a tow truck, respond to your request, or improve our service.
Information You Give Us Directly
- Contact details: name, phone number, email address.
- Service details: your location, the vehicle involved, and the type of help you need (tow, jump start, tire change, lockout, etc.).
- Payment information: if you pay by card, payment is processed by a third-party payment processor. We do not store your full card number on our servers.
- Anything you write to us: emails, text messages, or messages sent through our website.
Information Collected Automatically
- Device and usage data: IP address, browser type, device type, pages visited, time on page, and the referring website.
- Cookies and similar technologies: small files stored on your device to help the site function and to measure traffic. See "Cookies" below.
- Location data: if you share your location to help us dispatch a tow truck, we use that location only to find and reach you.
How We Use Your Information
- To dispatch a tow truck or roadside assistance to your location.
- To contact you about your service request (calls, texts, emails).
- To process payments and provide receipts.
- To respond to questions, complaints, or requests for a quote.
- To improve our website, services, and customer experience.
- To comply with legal obligations, including responding to law enforcement requests.
- To prevent fraud, abuse, or illegal activity.
We do not sell your personal information.
How We Share Your Information
We share your information only when necessary:
- Service providers: companies that help us operate our business (payment processors, hosting providers, dispatch software, communication tools). They are only allowed to use your information to provide services to us.
- Insurance, law enforcement, or government agencies: when required by law, court order, or to protect our rights, property, or safety, or that of our customers.
- Business transfers: if our business is sold or merged, your information may be transferred as part of that transaction.
We never sell or rent your personal information to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses a small number of cookies to keep the site working and to measure visitor traffic. We may use:
- Essential cookies: required for basic website functionality.
- Analytics cookies: such as Google Analytics, to understand how visitors find and use our site.
- Advertising cookies: such as Google Ads conversion tracking, if we are running ads, to measure ad effectiveness.
You can disable cookies in your browser settings at any time. Disabling cookies may affect some site features.
Third-Party Services
We may use trusted third-party services, including:
- Google Analytics — website traffic analytics. See Google's privacy policy at policies.google.com/privacy.
- Google Ads — advertising and conversion tracking.
- Phone and SMS providers — to handle calls and text messages.
- Payment processors — to handle card transactions securely.
These services have their own privacy policies. We encourage you to review them.
Text Messages (SMS)
If you provide your phone number, we may send you service-related text messages (for example, dispatch updates, arrival confirmations, or invoices). Standard message and data rates may apply. You can opt out at any time by replying STOP. We do not share your phone number with third parties for their marketing.
Data Security
We use reasonable physical, technical, and administrative measures to protect your information. However, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.
Data Retention
We keep your information only as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of certain uses of your information.
- Opt out of marketing communications.
To make a request, contact us at info@yborcitytowing.com or call (813) 300-4658. We may need to verify your identity before fulfilling the request.
Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our website may contain links to other websites we do not control. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes will be highlighted on our website. Continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
Questions about this Privacy Policy or your information? Reach out: